1. Check Email Address
Please confirm that the email address you entered is correct and free of any typos or incorrect characters.
2. Check Spam Folder
It's recommended to check the spam folder in your email, as the verification email might have been mistakenly classified as spam. The email will contain ""Narwal"" in the subject.
3. Check Email Filtering Rules
Please check if there are any filtering rules set in your email that automatically move emails from specific senders to other folders or delete them.
4. Check Email Storage Space
Ensure your mailbox has sufficient storage space to receive new emails, or confirm that your email is currently receiving other emails normally.
5. Retry Sending Verification Code:
We recommend requesting the verification code again, and if possible, try using a different email address.
6. Use Different Device:
Try viewing the email on a different device or server, such as a web browser or a mobile email app.
7. Check Blacklist Settings:
The verification email might have mistakenly added the domain or email address that sends the verification code to a blacklist, causing the emails to be blocked.
8. Firewall or Security Software:
Confirm whether a firewall, email security software, or email blocking feature set by the network provider is preventing the email from being delivered.
If the above methods do not resolve the issue, please contact our customer support team at support.na@global.narwal.com and provide your email address and the time when the verification code was sent. We will refer the issue to our technical team for further investigation. Thank you.