Where to Purchase Accessories & Replacement Parts?

1. For In-Stock Accessories (e.g., Side Brush, Cleaning Solution, Roller Brush, Mop Pads) 

All official in-stock accessories are available on our official website.  Fore more information, please visit Accessory Maintenance Guide

2. For Non-In-Stock/Repair Parts (e.g., Power Cord, Water Tanks, Mop Modules, Caster) 

1. Contact our customer service team via:
   • In-app support: Go to Profile > Service Center> Online Customer Service
   • Email: support.na@global.narwal.com (US&CA only)
2. Our team will assist with:
   • Verifying part compatibility
   • Arranging purchase or repair services
   • Providing a quotation for out-of-warranty replacements

⚠️ If you’re unsure where to obtain the required accessories, feel free to contact our customer service team at any time for assistance.

3. Warning About Third-Party Platforms

We recommend contacting Narwal’s official customer service for inquiry about repair parts and accessories.

Products bought from non-official channels (e.g., third-party marketplaces, unauthorized retailers) cannot be guaranteed for quality.  Such items may be incompatible with your robot, potentially causing damage (e.g., abnormal power supply and damage to internal components caused by using incompatible wires, malfunctioning sensors, water tank leaks, or reduced cleaning performance).