Friendly Guide for Seniors: How to Send Problem Videos via Phone

🌼 Why This Helps

Recording a video shows our team exactly what’s happening with your vacuum—no need to explain complicated details! We’ll fix it faster when we see the problem.

🎯 How to Start

1. Record a Video of the Problem

- Find Camera: 

Tap the camera icon (looks like a camera lens) on your home screen.

- Recording 

Please confirm that you are in video recording mode, not photo taking mode.

① Press the red circle button. Show the vacuum’s issue clearly (e.g., where it’s stuck, strange sounds).

② Press the red button again to stop recording. Then, your video saves to the "Photos" app.

2. Screen Recording (If Needed)

📱 iOS (iPhone): 

Swipe down from the top-right corner → tap the "record" icon (circle with a dot).

📳 Android: 

Swipe down from the top of the screen → find "Screen Recorder" in the quick settings.

3. Send Your Video in an Email

- Open Email App: Find the envelope icon (like Gmail or Outlook) → tap "Compose".

- To support.na@global.narwal.com (US & CA only).

- Click "Attachment" and add the video or those pictures you just took.

- Click "Send"

💬 Other Way to Contact Us

☞ Contact Us