Ｑ: What should I do if hair tangles occur during use?
A: If tangling occurs, place the vacuum mop on the self-cleaning base for a full cycle. For persistent tangles, manually remove hair or carefully cut stubborn strands.
Please know that the L-shaped dual-comb squeegee minimizes hair tangling. Through alternating rotation during self-cleaning, it achieves 100% anti-tangle performance in Narwal lab tests. However, actual home results may vary due to diverse usage scenarios.
Q: How should I operate the vacuum mop to minimize hair tangling when cleaning areas with long hair?
A: When cleaning areas with long hair, visually align the brush center axis to the hair cluster directly and use MAX Boost Mode.
(* S20 Pro Example: How To Switch Between 5 Cleaning Modes)
Q: Why is that so?
A: When the vacuum mop runs, its brush spins to pull debris to the suction port.
→ Hair fed straight from the center (like a string into a tube) glides through – no tangling.
→ If BOTH sides block, strong suction pressure snaps the hair into bits (which get sucked away) – no tangling.
→ If hair catches PARTIALLY from the side (like angling a string in), fluffy strands block ONE side of the port. Air only flows through the other side, so the blocked side clogs with hair – that’s when tangling happens.