Before Cleaning🧹:
Robot Troubleshooting | Before Cleaning
Contents Preview:
1. New Robot does not Start
2. New Robot Reports System Error on First Task
3. Unable to Operate Robot via Base Station
4. Robot Already Bound
5. Robot Starts Working/Shuts Down Automatically
During Cleaning🧹:
1️⃣ Robot Troubleshooting | During Cleaning - Abnormal Behavior
Contents Preview:
1. Abnormal Stop during A Task
2. Robot Cleaning Extra Areas When Specifying an Area for the Robot to Clean
3. Rear Wheel Rotation Fault
4. Relocation Message
5. Obstacle Climbing Fault
6. Robot Falls Down Stairs
7. Robot Not Moving in Straight Line
8. Robot Gets Trapped under Furniture
9. Robot Spinning
10. Robot Re-mopping Not Executed
11. Robot Scratches Floor or Furniture
12. No Air from One Air Outlet during Vacuuming
13. Speed Reduced
14. Fast Power Consumption
2️⃣ Robot Troubleshooting | During Cleaning - Cleaning Defects
Contents Preview:
1. Waste Leaking
2. Missed cleaning
3. Unable to vacuum clean/poor vacuuming
4. Side Brushes Send Debris Flying during Vacuuming
3️⃣ Robot Troubleshooting | During Cleaning - Recognition Failures & Collision Issues
Contents Preview:
1. Small Obstacle Detection Failure
2. Front / Side Collision
3. Inaccurate Detection in Special Environments
4. Robot Contacts High-Risk Obstacles
5. Voice command recognition failure
After Cleaning🧹:
Robot Troubleshooting | After Cleaning
Contents Preview:
1. Robot Docking Failure Solutions
2. Robot Pausing Before Base Station
3.High Water Consumption
📌 Others
Speaker No Sound/Distorted Audio
1. No sound: check if the audio is disabled in the app or if Do Not Disturb mode is enabled.
2. Distorted audio: contact support with a demonstration video.
Firmware update failed
1. Restart the robot and the base station, then attempt the update again.
*Do not restart the robot during the update.
2. Try to connect the robot to your phone's hotspot, then try update again.
If the error persists, contact support.
📧 Welcome to contact our customer service team to share your feedback. We hope to do better!