Note:
This form lists the error codes in numerical order. If you cannot find the error code you have encountered or the provided solutions fail to resolve the issue, please contact our customer service team at support.na@global.narwal.com (US & CA only).
When contacting customer service, please provide the error code.
📌 Error Codes Between 1001 and 1060
▲ 1001 / 1003 / 1004 - Battery
Resolution: Attempt to restart the device. If the issue persists, contact support.
▲ 1005 / 1006 - Battery Temperature
Resolution:
1005 indicates overheating; 1006 indicates low temperature.
The robot operates optimally between 5°C and 40°C. If the base station has been placed outdoors (e.g., on a balcony) in extreme temperatures, move it indoors to a shaded area away from heat sources, and let it rest for 30 minutes before retrying operation. If the issue persists, check for the water tank damage in the base station or recent exposure of the robot to water. If the issue persists, contact support.
👉 Installation Environment Requirements
P.S. Remapping is required after the base station is relocated.
▲ 1007 / 1008 - Zero-tangling Roller Brush
Resolution: Check if the roller brush is clogged with hair. If so, remove it for cleaning, reinstall it, and restart the robot to resume cleaning. If the issue persists, contact support.
👉 Freo Z10 Example: Roller Brush Maintenance
▲ 1009 / 1010 - Mop Pad
Applicable Models: Freo Z10 Ultra, Freo Z10
Resolution: For models with mop extension capability, turn the robot over and remove the mopping module to check if its sealing plate is intact and undamaged.
If yes, clean the module and restart the robot (power off then power it back on). If no, or if the issue persists after cleaning, contact support.
👉 Freo Z10 Example: Mop Replacement
▲ 1009 / 1010 - Mop Pad
Applicable Models: Freo Pro, Freo X Ultra, Freo Z Ultra
Resolution: Clean the mopping module and restart the robot. If the issue persists, contact support.
👉 Freo Z10 Example: Mop Replacement
▲ 1011 - Localization Error
Resolution:
1. Check if the base station has been moved. If so, remap the area.
2. Verify if a temporary map is active, causing a mismatch between the robot's current location and the background map.
▲ 1012 - Robot Trapped
Resolution: Clear obstacles around the robot, move it to an open area, and restart the task. Additionally, check if the bumper retracts properly, the robot can return to the base station normally, the LIDAR rotates, and whether there are any red blinking lights on the LIDAR.
▲ 1013 - Entered NO-GO Zone
Resolution: Move the robot out of the area and restart the task. If the error recurs, contact support and specify whether the robot triggered the error at the restricted zone boundary or after entering it. Contact support and provide screenshots of:
1. The map with restricted zones
2. The robot's location when the error occurred
3. A photo of the error message
4. Your APP account details
▲ 1014 / 1015 / 1016 - Drive Wheel Malfunction
Resolution: Rotate both rear drive wheels to check for consistent rotation speed. If inconsistent, clear any debris lodged in the affected wheel. If no debris is found, restart the robot. If the issue persists after restarting, contact support.
▲ 1017 - Anti-Drop Sensor Triggered
Resolution: Clean the cliff sensors if dirty, then place the robot on a flat, open area and restart the job.
👉 Freo X Ultra Example: Sensors Maintenance
If the issue persists, contact support and provide:
1. Photos of the robot's surroundings when the error occurred
2. Screenshots of the APP error message
▲ 1018 / 1019 - System Malfunction
Resolution: Attempt to restart the robot (power off then power it back on). If the issue persists, contact support.
▲ 1020 / 1021 - Base Station Connection Error
Resolution: Gently clean the charging contacts on both the robot and base station with a damp cloth, then verify the power cable is securely connected to the base station.
If the issue persists, contact support and provide:
1. Screenshot of the APP error message
2. Photos of the charging contacts.
▲ 1022 / 1023 - Base Station Not Found
Resolution:
• If error occurs near/on the base station:
1. Verify base station power connection
2. Check proper installation of:
① Roller brush assembly
👉 Freo Z10 Example: Roller Brush Maintenance
② Rear drive wheels & caster wheel (clean if dirty)
👉 Freo Z10 Example: Caster Maintenance
Cleaning pad & ramp extension
👉 Freo Z10 Example: Cleaning Tray Maintenance
3. Remap if base station was relocated
• If error occurs away from base station, clean the base station's reflector stickers
• If issue persists, contact support with:
1. Robot SN code
👉 How to Check the Serial Number (SN) of My Robot Vacuum?
2. Error occurrence time
3. Video demonstrating the issue
▲ 1024 / 1025 - Base Station Exit/Return Malfunction
Resolution：Ensure there are no obstacles around the base station, behind the robot, or on its sides. Clear the area in front of the base station to maintain an open, flat space, then restart the task. If the issue persists, contact support and provide a video clearly demonstrating the problem.
▲ 1026 - Robot & Base Station Connection Lost
Resolution：If the robot loses connection with the base station during cleaning due to excessive distance, this is a temporary disconnection and does not affect normal operation. If functionality resumes after reconnection, no action is needed. Otherwise:
1. Restart the base station:
Unplug the power cord → Wait until the base station's screen turns off completely → Reconnect the power
2. Restart the robot:
Power off the robot, then power it back on → Place the robot in the base station and wait for automatic reconnection
3. If the robot's indicator flashes red (system error):
Force restart by pressing the start button for 2 seconds → Wait 30 seconds until lights turn off (full shutdown) → Press the start button again to reboot
• If the issue persists, contact support with a video demonstrating the problem.
▲ 1027 - Base Station Malfunction
Resolution：Unplug the power cord to restart the base station. If the issue persists, contact support.
▲ 1028 / 1029 - Mopping Paused
Resolution：This issue typically occurs due to poor robot-base station contact. Clean the charging contacts on both the robot and base station with a damp cloth, then reposition the robot in the base station ensuring proper contact alignment before restarting the task. If the contacts show oxidation or damage, contact support with clear photos of the affected areas.
▲ 1030-1038 - Mopping Module Malfunction
Resolution：Confirm the mopping module is properly installed. If unsure, contact support with an installation video for verification. If correctly installed, restart the robot to check if the error clears. If the issue persists, notify support and specify which task was running when the error occurred.
▲ 1039 / 1040 - Mopping Pad Drying Interrupted
Resolution：Contact support and provide a video clearly demonstrating the issue.
▲ 1041 / 1042 / 1043 - Side Brush Malfunction
Resolution：This typically occurs due to debris, hair entanglement, or brush deformation. First clean the side brush, or replace it with a new one if available.
👉 Freo Z Ultra Example: Side Brush Maintenance
If the issue persists, contact support.
▲ 1044 - Roller Brush Tangled
Resolution：This issue usually occurs when the main brush is tangled with foreign objects. Remove the brush cover, clean any entangled debris, and also check for obstructions in the brush grooves.
👉 Freo Z10 Example: Roller Brush Maintenance
▲ 1045 - Dustbin or Dustbag Not in Place
Resolution：Confirm the dustbin/dustbag is properly installed. If uncertain, contact our support team to provide a video. If correctly installed, clean the dustbin/bag detection sensor and power cycle the robot. If the issue persists, contact support.
▲ 1046 - Robot Malfunction
Resolution：Attempt to restart the robot (power off then power it back on). If the robot has ingested significant liquid, let it sit powered off for 12 hours before retrying. If the issue persists, contact support.
▲ 1047 / 1048 - LIDAR Malfunction
Resolution：Check if the LIDAR rotates abnormally. If not rotating, gently attempt to rotate it with a cotton swab. If it remains stuck or shows resistance during movement, contact support.
▲ 1049-1054 - LIDAR Malfunction
Resolution: Attempt to restart the robot (power off then power it back on). If the issue persists, contact support.
▲ 1060 - System Malfunction
Resolution: Attempt to restart the device. If the issue persists, contact support.
📌 Error Codes Between 1065 and 1200
▲ 1065 / 1066 - Sensor Malfunction
Resolution: Restart the robot after ensuring:
1. The robot is stationary
2. The base station is on level ground
3. The base station's base slot is clean
Note: Do not move the robot during its self-check cycle.
▲ 1079 - Relocalization Failure
Resolution:
1. Check if the LIDAR is obstructed and clean if necessary.
2. Verify multi-map conflicts by navigating to: Device Home > Map Icon (upper right) > Map Editing
3. Place the robot in the base station with aligned charging contacts for remapping.
If issues persist, contact support with a demonstration video.
▲ 1082 - System Malfunction
Resolution: Attempt to restart the device. If the issue persists, contact support.
▲ 1083 / 1084 - Perception System Malfunction
Resolution: Power off the robot, place it in the base station to charge for 30 minutes, then restart. If the issue persists, contact support.
▲ 1089 - Sensor Malfunction
Resolution: Check the cliff sensors for dirt or condensation. Clean if dirty. If the error persists (with condensation or no visible issues), contact support with a picture of the sensor area and the APP error screenshot.
▲ 1090 / 1093 - Sensor Malfunction
Resolution: Check the cliff sensors for dirt or condensation. Clean if dirty. If the error persists (with condensation or no visible issues), contact support with a picture of the sensor area and the APP error screenshot.
▲ 1095 - Sensor Malfunction
Resolution: Restart the robot and retry the task. If the issue persists, contact support.
▲ 1113 - Bumper Malfunction
Resolution: This issue typically indicates bumper obstruction or complete jamming. Contact support with a demonstration video.
▲ 1121 - Self-Test Interrupted
Resolution: Contact support with a demonstration video and the APP error screenshot.
▲ 1122 - Mopping Module Malfunction
Resolution: Check for debris entanglement in the mopping module and clean if found. Reinstall the module to ensure proper seating. If the issue persists, contact support.
▲ 1123 / 1124 - Robot Trapped
Resolution: Clear obstacles around the robot, move it to an open area, and restart the task. Additionally, check if the bumper retracts properly, the robot can return to the base station normally, the LIDAR rotates, and whether there are any red blinking lights on the LIDAR.
▲ 1126 - Robot Trapped
Resolution: Check if the LIDAR rotates abnormally. If not rotating, gently attempt to rotate it with a cotton swab. If it remains stuck or shows resistance during movement, contact support.
▲ 1127 / 1128 - Base Station Exit/Return Malfunction
Resolution：Ensure there are no obstacles around the base station, behind the robot, or on its sides. Clear the area in front of the base station to maintain an open, flat space, then restart the task. If the issue persists, contact support and provide a video clearly demonstrating the problem.
▲ 1130 / 1131 - Base Station Charging Error
Resolution: Gently clean the charging contacts on both the robot and base station with a damp cloth, then verify the power cable is securely connected to the base station. If the issue persists, contact support and provide:
1. Screenshot of the APP error message
2. Photos of the charging contacts
▲ 1140 - Battery Malfunction
Resolution: This error code typically indicates the use of a non-OEM battery, which poses significant safety risks. For your safety, please contact us to arrange factory return and replacement with an authentic battery.
▲ 1141 - Battery Malfunction
Resolution: Attempt to restart the device. If the issue persists, contact support.
▲ 1142 / 1143 / 1144 / 1145 - Robot Trapped
Resolution: Check if the LIDAR rotates abnormally. If not rotating, gently attempt to rotate it with a cotton swab. If it remains stuck or shows resistance during movement, contact support.
▲ 1150-1156 - Mapping Failure
Resolution: Contact support and provide:
1. A video clearly demonstrating the issue
2. The APP error screenshot
3. The robot's SN (serial number)
▲ 1160 - Rear Drive Wheel Malfunction / Robot System Error
Resolution: Rotate both rear drive wheels to check for consistent rotation speed.
1. If any wheel is obstructed by debris or tangled, clean it thoroughly.
2. If the wheels rotate normally, restart the robot.
Should the error persist, contact support for further assistance.
▲ 1170-1176 - Binocular Sensor Obstructed/Contaminated
Resolution: This error typically occurs when the front sensors are contaminated. Clean the sensor surfaces thoroughly. If the error persists after cleaning and no visible contamination is present, contact support.
▲ 1177 / 1178 - Chip Temperature Anomaly
Resolution: Power off the robot, place it in the base station to charge for 30 minutes, then restart. If the issue persists, contact support.
▲ 1179-1187 - System Malfunction
Resolution: Attempt to restart the device. If the issue persists, contact support.
▲ 1200 - Top Cover Not Seated Properly
Resolution: Press down on the dustbin to confirm proper installation. For verification, contact us and provide a video. If correctly installed:
1. Close the top cover firmly
2. Place your palm flat and apply even pressure to both sides of the dustbin area
If the error persists after these steps, or recurs later, contact support.
📌 Error Codes Starting with 2
▲ 2000 / 2001 / 2002 - Base Station Malfunction
Resolution: Power cycle the base station by disconnecting its power supply, then restart. If the issue persists, contact support.
▲ 2003 - Base Station Water Overflow
Error Code Spotlight: #2003 - Base Station Overflow
▲ 2004 - Cleaning Module Not Seated
Resolution: Confirm the cleaning module is properly seated. For verification, contact us with an installation video. If correctly installed but the issue persists, or if you observe rusted/missing magnets on the module, contact support immediately.
▲ 2005 - Clean Water Tank Not Installed
Resolution: Confirm the clean water tank is properly seated. For verification, contact us with an installation video. Check if the magnets in the tank are rusted or missing, if so, contact support.
▲ 2006 - Clean Water Tank Dispensing Error
Resolution: Inspect the internal tubing of the clean water tank for damage. If intact, clean the filter pad inside the tank thoroughly. If the pad remains uncleanable or the issue persists after cleaning, contact support.
👉 Freo X Ultra Example: Clean Water Tank Maintenance
❗ Critical Notice:
1. Use only Narwal-brand cleaning solutions
2. Never add third-party disinfectants/detergents
▲ 2007 - Dirty Water Tank Full / Not Installed
Resolution: Confirm the dirty water tank is properly installed (video verification recommended). If correctly installed, check:
1. Float ball (test by gently shaking it vertically)
2. Sealing ring (visible when lifting the tank)
If any abnormalities are found, contact customer support for component replacement.
▲ 2008 - Detergent Pump Malfunction
Resolution: Power cycle the base station by disconnecting its power supply, then restart. If the issue persists, contact support.
▲ 2010 / 2012 - Base Station Malfunction
Resolution: Power cycle the base station by disconnecting its power supply, then restart. If the issue persists, contact support.
▲ 2013 / 2014 / 2015 - Maintenance Agent Detection Error
Resolution: Check if the maintenance agent is depleted and replace it if empty. If sufficient agent remains, reinstall the container to ensure proper seating. If the issue persists, contact support.
▲ 2016 - Maintenance Interrupted
Resolution: Contact support and provide the exact time the issue occurred and the robot's SN (serial number).
▲ 2017 - Clean Water Tank Dispensing Error
Resolution: Inspect the internal tubing of the clean water tank for damage. If intact, clean the filter pad inside the tank thoroughly. If the pad remains uncleanable or the issue persists after cleaning, contact support.
Critical Notice:
1. Use only Narwal-brand cleaning solutions
2. Never add third-party disinfectants/detergents
▲ 2032 / 2033 / 2034 - Dust Collection Malfunction
Resolution: Check if the dust bag is full and replace it if necessary. If not, inspect all three dust inlets for hair clogs and clean if found. After cleaning, manually activate multiple intensive dust collection cycles via the app: Device Home > Base Station Icon (upper right) > Dust Canister Disinfection. If the issue persists, contact support.
▲ 2035 - Dust Bag Temperature Anomaly
Resolution: Stop all ongoing base station tasks and allow it to cool to room temperature before retrying. If the issue persists, contact customer support.
▲ 2036 - Dust Bag Drying Cycle Error
Resolution: Power cycle the base station by disconnecting its power supply, then restart. If the issue persists, contact support.
▲ 2040 / 2041 / 2042 - Electrolyzed Water Module Malfunction
Resolution: Power cycle the base station by disconnecting its power supply, then restart. If the issue persists, contact support.
📌 Error Codes Starting with 3
▲ 3000 - Abnormal Automatic Water Change Module
Resolution:
1. Verify the robot's firmware is updated to the latest version
2. Check for water supply interruption or closed water valve
3. Inspect pipes for leaks/kinks affecting water flow
4. Open valve and run the self-test
After completing these checks, reinstall the top cover securely (ensure proper alignment), then press and hold the base station's water droplet button for 10s to initiate self-diagnosis. If the cover's sealing ring is damaged/deformed or the issue persists after these steps, contact support.
▲ 3001 - Abnormal Automatic Water Change Module
Resolution: Check the sewage pipeline to ensure there are no excessive bends that could cause poor drainage. If none are found, it indicates a blockage inside the pipeline, and you should contact customer service.
▲ 3002 - Abnormal Automatic Water Change Module
Resolution:
1. Remove the cleaning module and base tray, then dry any residual water inside the base station.
2. Wipe the black conductive silicone on the base slot
3. Clean the cleaning module/base slot/ramp pad, ensure they are completely dry before reinstalling
4. Restart the base station (power off for at least 10 seconds
▲ 3003 - Abnormal Automatic Water Change Module
Resolution: Ensure the auto water replacement unit is properly installed (cover flush with base station), power off the robot and base station for ≥2 minutes for a full restart. If the issue persists, contact support.
▲ 3004 - Abnormal Automatic Water Change Module
Resolution: Please confirm that the control box wiring has no damage or breakage, and that the control box DC cable is connected to the base station. If so, restart the base station with a power-off for more than 10 seconds. If the problem persists, contact service.
▲ 3005 - Abnormal Automatic Water Change Module
Resolution:
1. Verify the robot's firmware is updated to the latest version
2. Check for water supply interruption or closed water valve
3. Inspect pipes for leaks/kinks affecting water flow
4. Open valve and run automatic water replacement self-test
After completing these checks, reinstall the top cover securely (ensure proper alignment), then press and hold the base station's water droplet button for 10s to initiate self-diagnosis. If the cover's sealing ring is damaged/deformed or the issue persists after these steps, contact support.
▲ 3006 - Abnormal Automatic Water Change Module
Resolution: Check the sewage pipeline to ensure there are no excessive bends that could cause poor drainage. If none are found, it indicates a blockage inside the pipeline, and you should contact customer service.
▲ 3007 - Abnormal Automatic Water Change Module
Resolution:
1. Check and clear any clogs in the base station's wastewater pipe
2. Clean the base slot components and base station water intake
If the issue persists even after switching to the manual water tank, contact customer support immediately.
▲ 3008 - Abnormal Automatic Water Change Module
Resolution:
1. Remove the cleaning module and base tray, then dry any residual water inside the base station.
2. Wipe the black conductive silicone on the base slot
3. Clean the cleaning module/base slot/ramp pad, ensure they are completely dry before reinstalling
4. Restart the base station (power off for at least 10 seconds
▲ 3009 - Abnormal Automatic Water Change Module
Resolution: Ensure the auto water replacement unit is properly installed (cover flush with base station), power off the robot and base station for ≥2 minutes for a full restart. If the issue persists, contact support.
▲ 3010 - Abnormal Automatic Water Change Module
Resolution: Ensure the auto water replacement unit is properly installed (cover flush with base station), power off the robot and base station for ≥2 minutes for a full restart. If the issue persists, contact support.