Contents:
1. New Robot does not Start
2. New Robot Reports System Error on First Task
3. Unable to Operate Robot via Base Station
4. Robot Already Bound
5. Robot Starts Working/Shuts Down Automatically
New Robot does not Start
👉 ❗ First Things First: Placing Your Robot into the Powered Charging Dock
New Robot Reports System Error on First Task
1. Unplug the base station to reboot
2. Update the robot's firmware to the latest version
3. Restart the robot
If the issue persists, contact support.
Unable to Operate Robot via Base Station
This problem may be due to the disconnection of the link between the robot and the base station.
👉 How to Reconnect Your Robot to the Base Station
Robot Already Bound
Rest assured, the device we sold are brand new.
If this occurs and no one in your household has bound it, it indicates an abnormal binding occurring during factory setup, I apologize, please contact support for resolution.
Robot Starts Working/Shuts Down Automatically
1. Check if scheduled cleaning is set in the App
2. Check if another family member with shared access operated the device.
3. Check if any objects placed on the base station are accidentally pressing its sbuttons.
If the issue persists, contact support.
📧 Welcome to contact our customer service team to share your feedback. We hope to do better!